Delivery policy

Last updated 3 November 2026

Who delivers: Milaf's own riders. You can follow the rider on the map once the order leaves.
Area: we deliver within a few km of the restaurant (measured by road). The app checks your address before you order.
Fees: the delivery fee depends on the distance and is shown before you pay; it may be free above an order value.
Times: the app shows an estimate when the restaurant accepts. Busy hours and weather can add time; the estimate is kept up to date.
Handover: the rider asks for the 4-digit code in your app, so your order never goes to the wrong person.
Not reachable: if the rider cannot reach you at the address after trying to call, the order may be returned to the restaurant.
Takeaway: choose takeaway to pick the order up at the counter when it is ready.

Contact

Questions about an order, a refund or your data? We are happy to help.

For an order already placed, keep your order number (for example M261103-012) ready: it is on the order screen and on your bill.