Refund & cancellation policy

Last updated 3 November 2026

Cancelling an order

• You can cancel in the app until the restaurant accepts the order (usually within a minute or two).
• After that the kitchen has started; please call us. We cancel where the food has not been prepared yet.

When we refund

• Orders we cannot accept, or cancel ourselves, are refunded in full automatically.
• If an online payment went through but the order did not, the amount is refunded automatically.
• Missing or wrong items, or a quality problem: contact us within 24 hours with your order number and, if possible, a photo. We refund or replace the item.

How refunds reach you

Refunds go back to the original payment method through Razorpay, normally within 5–7 working days (UPI often sooner). Cash-on-delivery orders are refunded by UPI or bank transfer after we contact you.

Contact

Questions about an order, a refund or your data? We are happy to help.

• Business: Milaf Restaurant
• Address: see the app
• Phone: see the app
• Email: see the app
• WhatsApp: message us

For an order already placed, keep your order number (for example M261103-012) ready: it is on the order screen and on your bill.